The following questions are based on the Interactive Response action model.
Choose the option that best matches the model's basic assumptions and working methods.
It is therefore not about general opinions or personal values, but about how the model defines and understands professional action in the event of collaboration problems and conflicts.
1. What is the essence of interactive treatment?
A) Always being friendly and extremely empathetic
B) Understanding how you can influence the development of the situation
C) Avoiding conflict at all costs
D) Using standardized conversation templates
2. A “closed situation” means that:
A) The person is emotionally disconnected
B) The situation must be dealt with immediately there and then
C) That at least one of the people in the conflict is autistic
D) The conversation takes place in a private room
3. When confronting someone, you should first:
A) Explain clearly why the behavior is wrong
B) Clarify what motives you believe lie behind it
C) Describe specifically what the person has said or done
D) Put into words how you think the person really feels
4. What makes active listening soothing in practice?
A) Saying “I understand” in a calm voice while maintaining eye contact
B) To repeat exactly what the other person said, without omissions or additions
C) To show in your own words that you have understood what the other person experiences as problematic
D) To be quiet and let the person finish speaking even if it may take a long time
5. A clear message is characterized by being:
A) Short and precise, preferably a request or instruction
B) Emotionally neutral but supported by body language
C) Formulated with the help of AI so that it is not misunderstood
D) Unambiguous, understandable and clear who says what to whom
6. If you need to take action in a situation, you should first:
A) Act quickly and forcefully before the situation escalates
B) Ensure that you have the formal right to do so
C) Forewarn and clarify what the next step will be
D) Document the event in advance and include a clear justification
7. What does being “green” mean in relation to the other person’s behavior?
A) Acting calmly even if you feel upset
B) That you are professional regardless of how the other person acts
C) That you don't intend to react before it threatens your life or health
D) That the behavior is perceived as completely acceptable
8. What happens if you are “red” but try to pretend to be “green”?
A) The situation is neutralized by adopting a different attitude yourself
B) You appear more professional than you actually are
C) What is irritating risks being noticed in body language and tone of voice
D) The other person becomes calmer because the situation becomes easier to see.
9. The crucial question in many conflict situations is whether it is about:
A) True or false
B) Private or professional
C) Can't or won't
D) Low or high motivation
10. What is the most common misinterpretation in pressure situations?
A) That we miss the fact that almost everyone can and wants to
B) Interpreting "can't" as "don't want to"
C) Interpreting "don't want" as "can't"
D) Not realizing that almost everyone is actually against a
11. Who is responsible for whether a situation should be taken to the next step?
A) Ultimately, the politicians
B) Immediate supervisor and the person's job description
C) The other party (usually, depending on their attitude)
D) The actor who is in the situation, within given frameworks
12. Taking responsibility in a situation primarily means:
A) Follow rules exactly, but choose which ones you think are most important
B) Protect the principal's reputation by not posting anything on social media
C) Own your decisions and actions within the framework of the assignment
D) Never rush so that the risk of making mistakes increases
13. What usually happens when a person feels understood?
A) The demands increase from within the person themselves
B) The argument intensifies
C) The defense level drops
D) The person is more likely to question rules
14. Interactive treatment is based on the assumption that:
A) One party has more power than the other
B) Problems are caused by the innate characteristics of the individual
C) Interaction is created in a relationship and can be influenced by both parties
D) Rules resolve most conflicts in the long run
15. The most crucial factor in difficult encounters is often:
A) Methodological knowledge
B) Experience
C) Professional self-control in the moment
D) Clear instructions